. allow 1- 3 business days for your order to be processed
. Delivery terms;. US/Canada – within 1- 4 business days without the customs procedures
. Europe – within 1- 3 business days without the customs procedures if outside EU
. The rest of the world – within 2- 5 busines days without the customs procedure
PLEASE, PROVIDE YOUR PHONE NUMBER AT CHECKOUT
. This will allow the courier to contact you directly in case of problems with the
Shipping Cost and Upgrades
. Shipping varies by country and by type of the garment(s).
. If you add the piece(s) to your shopping cart, you'll see the specific costs before checking out.
. If you have more than one item we will automatically apply a combined shipping discount for the standard shipping rates.
. In this situation, we will just send you an additional listing to purchase the upgrade.
. All orders for customers will automatically be sent via DHL,so please arrange delivery at a location where, you or someone you trust
will be sure to be during daytime hours.
. We recommend taking advantage of the signature requirement option for a more secure delivery,but
if you wish to waive the requirement you may do so directly through DHL prior to delivery.
. You should receive a communication from DHL either via text or email once your package's
is generated by us, allowing you to confirm your delivery details – including
delivery date, location,
and whether you'd like to keep or waive the signature requirement.
. Though we always strive to provide a superior customer experience,mail couriers on occasion experience
ost/stolen/damaged packages. Unfortunately, we cannot be responsible for the couriers, and would
not be able to reimburse you in the event that your package gets lost, stolen or damaged. We would
recommend that you contact the courier directly as they are best positioned to
remediate the issue.
Customs duties and fees
· all EU orders will not be subject to any import duties, fees & taxes
· for orders outside the EU any import duties, fees & taxes are the responsibility of the customer.
. International returns initiated due to refusal to pay duties and taxes will be subject to a $25
restocking fee which will be deducted from the refund amount.
. All items will be shipped to the address on your Vesara Fashion account.
. If you wish your item to be shipped to a different address, please add a note to the seller at checkout so
that we can use the appropriate address
. If your order is shipped prior to you sending a request for an address change, we wouldn't be able to